How do I get help for my website?

To contact us for support, please email enquiry@cudedesign.co.uk and provide as much detail as possible regarding your website and the issue you are facing. If you are an existing client but not signed up for a maintenance package, you can open a support ticket by emailing support@cudedesign.co.uk.rnrnWith our responsive support, we ensure minimal downtime so your website stays up and performing at its best.

My site has been hacked. Can you help me?

Yes, we can help if your site has been hacked. To help, we will need to know the details of the problem and have full access to your site, including hosting information. This allows us to review the situation comprehensively and run a full scan to identify all security threats, including malware.rnrnAfter identifying the issues, we’ll remove the malware and recommend protecting the website. Our WordPress maintenance services also include measures to prevent future attacks and enhance security.

Can you help with domain registration?

A domain name is your website’s online address, like www.yourbusiness.com. Registering one is straightforward, and we recommend 123-reg for their simple, user-friendly process.rnrnA .co.uk or .com domain typically costs around £10–£15 per year. If you need assistance with registration, we’re here to set everything up for you.

Website maintenance fees - how much does it cost?

Website maintenance fees vary depending on the support you need each month.rnrnFor ad hoc support, you can expect at least 2 hours for £130. This covers updates and monitoring. In an emergency like your site going down, we can resolve the issue in 1-3 hours; each situation is unique. Our website maintenance costs are designed to give you peace of mind, knowing your site is in good hands.

Can you help my site rank on search engines?

With our SEO services, we can help your site rank higher on search engines. At Cude Design, we offer a range of strategies to increase your website traffic and improve your search engine rankings so your site can reach its full potential.rnrnOur Blogger Outreach Services focus on building high-quality backlinks from authoritative sources and increasing your site’s authority and relevance in search engines’ eyes. This will push your site up the search engine results pages (SERPs) and drive more organic traffic.rnrnFor businesses looking to target a local audience, our Local SEO Services are designed to make you visible in your local area. We’ll optimise your site to appear in local search results and attract more customers from your local community.rnrnOur WordPress SEO Agency also offers expert optimisation for WordPress sites. We cover everything from on-page SEO to technical tweaks so your WordPress site is search engine optimised.rnrnSearch engine optimisation is not part of ongoing website maintenance and support. To consistently improve your search engine rankings and your site’s long-term growth, we recommend our SEO Packages.

Do you offer support for eCommerce websites?

Using platforms like WooCommerce and Shopify for your eCommerce website face challenges beyond those of brochure/informational websites. Managing complex inventory systems, integrating secure payment gateways, and providing a smooth shopping experience require specialised expertise to keep your online store running efficiently.rnrnSecurity is paramount when handling personal and financial data. Our robust security protection measures safeguard your customers’ information and build trust. Our advanced security WordPress plugins help maintain a reputable online presence and shield your website from potential threats.rnrnWebsite downtime can erode consumer trust and impact your bottom line. Prioritising reliability ensures your website is online and customers can process at the checkout with no problems, preserving your reputation and customer loyalty. Our uptime monitoring will alert us to any issues that must be rectified swiftly.rnrnWebsite speed is pivotal in customer satisfaction, conversion rates and search engine ranking. Slow-loading pages can lead to abandoned carts and lost sales. Optimising your site’s performance for fast load times provides a smooth user experience, increasing retention and driving growth. We do this by analysing your website and fixing potential bottlenecks causing a slow page load speed.

Support WordPress Experts

WordPress Maintenance Service UK

Our WordPress maintenance service keeps your WordPress site secure, up to date, and running smoothly so you can focus on your business. UK-based WordPress support and maintenance from a specialist team with over 14 years of experience maintaining WordPress websites.

Trusted by UK Businesses

Businesses across Surrey choose us for reliable WordPress website design that drives results.

“Service from Wes and his team from initial brief to execution of my vision was exactly what I hoped for and more.”
Jessica. SEvents Management

“Wes has done a fantastic job, interpreting our new visual identity guidelines to apply them to the design of the new website.”
Martin BrownRoyal Automobile Club

Our WordPress Maintenance Service Includes

Our WordPress maintenance service covers every aspect of keeping your WordPress site secure, up to date, and performing at its best. Each WordPress maintenance plan includes a core set of maintenance tasks, with additional WordPress support hours and speed optimisation available on higher tiers.

Website Scanning and Security Monitoring

Your WordPress site files are regularly scanned for unusual activity and security vulnerabilities. Our security monitoring provides continuous breach protection, giving you peace of mind that your site and your customers’ data are safe.

WordPress Core Updates and Plugin Updates

Regular WordPress core, theme, and plugin updates form the foundation of any effective WordPress service. Keeping your WordPress core and plugins up to date prevents security vulnerabilities and keeps your site running smoothly.

Uptime Monitoring

Our uptime monitoring alerts us immediately if your WordPress website goes offline. We investigate the cause, resolve the issue, and keep you informed throughout, ensuring minimal disruption to your business and your website traffic.

Daily Backups

Daily backups of your WordPress website are a fundamental part of our maintenance service. If something goes wrong with your WordPress site, we can roll back to a previous version and resolve the issue quickly, protecting your website investment.

Malware Removal

WordPress websites that are not maintained are vulnerable to malware and hacking. Our WordPress support team has cleaned hundreds of compromised websites. If your site is affected, our maintenance service covers malware removal and security hardening to protect against future attacks.

Site Health and Audit Reports

Comprehensive analysis of your website performance, identifying technical issues and areas for improvement. Our site health reports are delivered in a clear, easy-to-action format so you always know the status of your WordPress website maintenance.

Speed Optimisation

Website speed directly affects your Google rankings, user experience, and conversion rates. As part of our WordPress maintenance service, we provide speed optimisation to improve page load times, reduce bounce rates, and boost performance across all devices. Speed optimisation is included in our Premium plan and available as an add-on for other WordPress maintenance plans.

WordPress Support Hours

Every WordPress maintenance plan includes a set number of support hours each month for handling WordPress issues, content management, and ongoing maintenance tasks. Support requests are handled by our UK-based team of WordPress specialists with fast response times and peace of mind for your business.

Content Management

Need content updates made to your WordPress website? Our maintenance service includes content management support, so you can provide us with changes and we handle the updates on your behalf, saving you time and eliminating the need for technical expertise on your side.

Client Success Stories

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Jackie PenticostPeaches & Calm
“The process was highly collaborative and they were very responsive to changes and questions. The whole process was very smooth and the end result was very professional. Highly recommend.”

“
Arame LyQuick Commerce
“It's been a pleasure working with the Cude design team. They are always fast to respond, and keen to assists wherever we need help. The project process was really smooth,”

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Sam LutostanskiWPJ Heating
“A great structured design process and superb Wordpress skills to build the new website. Every request we had was delivered well and the team working on our site certainly new their stuff!”

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Eve ColeHome Insurance Website
“We have been incredibly impressed with Cude Design. The website that they created was made to a high standard and provided excellent value, great customer service, efficient website build plan and timescales given.”

“
Sam WaltersFore-View
“The Cude Design team have been fantastic to deal with. They have produced a website and marketing material that we are very impressed with and all to budget and agreed timeline. Would highly recommend.”

“
Scott MacdonaldHappy Hemper
“Cude Design have been an invaluable part of getting my business off the ground. Very knowledgable and nothings been too much of a bother and the finished product has exceeded our expectations! Great customer service and patience!”

WordPress Maintenance Plans

WordPress Maintenance & Support Packages.

Our WordPress maintenance plans are designed to give every UK business the right level of support for their website. All monthly wordpress maintenance plans include core maintenance tasks as standard, with additional support hours and features on higher tiers.

Basic

WordPress & Plugin Updates, Malware Scanning, Backups, Site Audit and 1 Hour of Support

£70/mo

Get started

Plus

Everything from the Basic package plus 2 Hours of Website Support, Backups, Uptime Monitoring, Spam Protection and Website Audit.

£130/mo

Get started

Premium

Everything from the Plus Package, including 5 Hours of Website Support, Hosting, SSL Certificate and Speed Optimisation.

£300/mo

Enterprise

To be discussed.

Find out more

Why Regular WordPress Maintenance Is Essential

Failing to maintain your WordPress properly can lead to serious security issues, poor user experience, and damaged Google rankings. Regular WordPress maintenance is not optional for any business that relies on its website.

Security Vulnerabilities

WordPress powers over 40% of the web, which makes it a frequent target for attacks. Without regular maintenance, outdated WordPress core files, plugins, and themes create security vulnerabilities that can compromise your site, your data, and your customers. Regular maintenance keeps your site secure and your business protected.

Poor User Experience

A poorly maintained WordPress website suffers from broken links, slow page loads, and plugin conflicts, creating a poor user experience. This directly impacts your bounce rate, your conversion rates, and your Google rankings. Regular maintenance resolves technical issues before they affect your visitors.

Google Rankings

Google’s ranking algorithms favour fast, secure, and well-maintained websites. A slow website or one flagged for security issues will see its Google rankings decline over time. Speed optimisation, security monitoring, and regular WordPress core updates all help maintain and improve your search performance.

Business Continuity

Unplanned downtime costs businesses money and damages customer trust. Without uptime monitoring and daily backups, a WordPress issue can take your site offline for hours or longer. Our maintenance service gives you peace of mind that your WordPress website is monitored around the clock and can be restored quickly if something goes wrong.

Fast and Secure WordPress Hosting

Having worked with almost every major hosting provider for over 14 years, we know what good WordPress hosting looks like. Our managed WordPress hosting is optimised specifically for WordPress websites, with UK-based servers, free SSL certificates, and support requests handled by our team.

WordPress hosting is included in our Premium maintenance plan and available as an add-on to other WordPress support packages. When you host with us, your WordPress website benefits from a hosting environment specifically configured for performance, security, and reliability.

Learn About WordPress Hosting

WordPress Speed Optimisation

Website speed affects your Google rankings, your user experience, and your conversion rates. A slow site loses visitors before they have a chance to engage with your content or make a purchase. Our speed optimisation service analyses your site’s performance and implements targeted improvements.

Speed optimisation is included in our Premium WordPress maintenance plan. For sites on lower-maintenance plans, our WordPress specialists can conduct a standalone speed-optimisation engagement, providing a clear report on the improvements and their impact on your WordPress website’s performance.

Learn About Speed Optimisation

Expert WordPress Support Services from a UK-based team

Cude Design is a specialist WordPress support agency with over 14 years of experience maintaining WordPress websites for UK businesses. Our UK-based support team handles everything from routine WordPress core updates through to complex security issues, malware removal, and speed optimisation.

We are WordPress specialists, not a generalist web agency that happens to offer maintenance as an add-on service. Every member of our support team has deep technical knowledge of the WordPress platform, which means faster resolution of WordPress issues and more effective ongoing maintenance for your website.

Our WordPress support packages are designed to give every business the right level of ongoing support. Whether you are a small business owner who wants peace of mind from a basic maintenance plan, or a larger organisation that needs a dedicated support team for a complex WordPress website, we have a plan to suit your needs. We provide effective WordPress support services without lock-in contracts, because we believe in earning your continued business through results.

1

UK Based WordPress Support Team

Our entire support team is UK based, providing clear communication, fast support requests handling, and an understanding of UK business needs that offshore providers cannot match.

2

Proactive Rather Than Reactive WordPress Maintenance

We do not wait for something to break. Our proactive maintenance approach identifies and resolves potential WordPress issues before they affect your site, saving you time, money, and stress in the long run.

3

Tailored WordPress Support Packages

Every website is different. Our tailored support packages are built around your specific needs, your WordPress website’s complexity, and the level of ongoing maintenance your business requires.

4

Transparent Reporting and Peace of Mind

Regular, clear reports tell you exactly what maintenance tasks have been completed, the health of your site, and any issues identified. Peace of mind comes from knowing your website is in capable hands.

5

No Lock-In Contracts

Our WordPress maintenance plans run on flexible monthly terms. We are confident in the quality of our WordPress support services and do not need to tie clients into long-term contracts to retain their business.

Get WordPress Support Today

Ready for Peace of Mind for Your WordPress Site?

Talk to our UK-based WordPress team today. We will review your WordPress website, recommend the right maintenance plan, and get your site running smoothly from day one. No lock-in contracts, no technical jargon.

Book A Consultation

Common Questions

Frequently Asked Questions

Everything you need to know about our WordPress support packages.

Talk to us

What does a WordPress maintenance service include?

A WordPress maintenance typically covers WordPress core, plugin, and theme updates; security monitoring; daily backups; uptime monitoring; and regular site health reports. At Cude Design, our WordPress support also includes malware scanning, spam protection, and support hours for handling ongoing maintenance tasks and WordPress issues. Higher-tier maintenance plans include speed optimisation and WordPress hosting. All maintenance tasks are handled by our UK-based team of WordPress specialists.

How much does WordPress support and maintenance cost?

Our WordPress maintenance plans start from £70 per month for the Basic plan, which covers WordPress core updates, plugin updates, malware scanning, daily backups, a site audit, and one hour of WordPress support. The Plus plan, at £130 per month, includes uptime monitoring, spam protection, and 2 hours of support. The Premium plan at £300 per month includes everything plus WordPress hosting, SSL, speed optimisation, and five hours of dedicated support. Enterprise plans are tailored for larger websites and larger corporate sites with bespoke requirements.

Why does my WordPress site need regular maintenance?

Regular WordPress maintenance is essential for three core reasons: security, performance, and functionality. Without regular updates, security vulnerabilities in WordPress core, plugins, and themes can be exploited by attackers. Without speed optimisation and performance monitoring, your site will slow down over time, harming both user experience and Google rankings. Without regular maintenance, broken links, plugin conflicts, and technical issues accumulate, creating a poor user experience. Proactively maintaining WordPress websites is always more cost-effective than resolving issues after they occur.

My website has been hacked. Can you help

Yes. Our support team has extensive experience in malware removal and security recovery for compromised WordPress websites. If your WordPress site has been hacked, contact us immediately with as much detail as possible about the issue and provide access to your hosting account. We will run a full security scan, identify all threats, remove the malware, and implement security hardening to protect your site against future attacks. We also recommend enrolling in one of our ongoing WordPress maintenance plans to prevent recurrence through regular security monitoring and updates.

Do you offer WordPress support for WooCommerce websites?

Yes. WooCommerce websites have additional maintenance requirements beyond standard WordPress sites, including payment gateway security, inventory management, and performance optimisation for product catalogues. Our website support and maintenance service covers WooCommerce websites at all plan levels. For larger WooCommerce stores or those with complex integrations, we recommend our Premium or Enterprise plans, which include dedicated support hours and comprehensive speed optimisation to keep your store running smoothly and converting effectively.

How do I submit a WordPress support request?

Existing maintenance clients can submit support requests by emailing support@cudedesign.co.uk with as much detail as possible about the issue. We aim to respond to all support requests within one business day, with priority response times for higher-tier maintenance plans. For urgent website issues, such as your WordPress site going down, contact us immediately for emergency support. If you are not currently on a maintenance plan, you can still access our support services on an ad hoc basis.

Are there long-term contracts for your maintenance plans?

No. All of our WordPress maintenance plans run on flexible monthly terms with no lock-in contracts. We are confident in the quality of our support services and believe you should be free to make changes if your needs evolve. Most of our maintenance clients stay with us for years, not because they are contractually obligated to, but because our team consistently delivers reliable, proactive WordPress maintenance that gives them peace of mind and keeps their WordPress websites running smoothly.